Frequently Asked Questions.

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What are the opening hours?

We are open from 6:00am – 9:00pm Monday to Friday and 8:00am – 8:00pm Saturday and Sunday and Bank Holidays.

What times are children allowed in the pool?

At anytime Friday, Saturday, Sunday and Bank Holidays. On all other days 6:00am-7:30pm.

My monthly payment is over 12 months, how do I cancel my membership?

All pay monthly contracts are for a minimum of 12 months and will roll over unless you inform us, cancellations are by e-mail (coremembership@claregalwayhotel.ie) only and must give 30 days notice. 

Can I get a refund?

All memberships and swim terms are Non-Transferable & Non-Refundable

What happens if I miss a swim lesson?

If you miss a swim lesson the class must continue as usual so a credit/refund or reschedule cannot be given.

What do I do if I can't attend the Swim Academy?

The class will continue as usual so no notification is needed.

Do I need to wear a swimming hat to use the pool?

Yes you will only be allowed to access the pool with a swimming hat, we sell them at the leisure center reception for €3 or guests can charge them to your room.

What age do I have to be to use the Gym?

Access to our Gym and Fitness Studio is restricted to 16 Years and older.

What age do I have to be to use the Recovery Suite?

Access to our Recovery Suite is restricted to 18 Years and older.

Are there times where the pool is unavailable?

From time to time there may be event bookings but we try to limit these, always a good idea to check with us before making plans.

Are Children allowed to use the Pool?

Children 0-13 are welcome in our pool when accompanied by parents / guardians. Children between 14 & 16 are welcome when a parent or guardian is present on the premises. 

Are there any rules that we need to be aware of?

No phones in the pool, changing rooms.

No diving, running or horseplay is permitted in the pool area.

Swimming nappies are required for small children or any guest who may be incontinent.

No children under 18 are permitted in the Spa Area (Sauna, Steam Room or Jacuzzi).

I am a Hotel Guest, do I change in my room?

There are changing rooms available at the leisure center.

I am a Hotel Guest, do I need to bring towels from my room to use the pool?

We can supply you with Towels at the leisure center.